Support Center
We're here to help. If you have any questions regarding your order, shipping or product enquiries, please get in touch.
Contact Us
customsbnb@gmail.com
Response within 24 hours
Shipping
Orders are usually processed within 1–3 business days.
We currently ship using trusted UK courier services including Royal Mail. Tracking information will be provided where available.
Returns
If your item arrives damaged or develops a manufacturing fault, please contact us within 30 days of delivery.
Support
Need help with installation, an order update or a product question? Get in touch and we'll be happy to assist.
Frequently Asked Questions
How long does shipping take?
Orders are typically dispatched within 1–3 business days. Delivery times vary depending on your location and courier service.
Can I track my order?
Where tracking is available, details will be provided after dispatch.
What if my item arrives damaged?
Please contact us within 30 days of delivery with photographs of the issue and we will review your claim.
Do you accept returns for used products?
We do not accept returns for products that have been damaged through misuse, incorrect installation, modification, accidental damage or normal wear and tear.